~ FAQ ~
• How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to. But usually, the shipping is free!
• How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 2-4 weeks. If you're still not sure, just contact us. We're happy to help.
• I ordered 2+ items but only received one... Where's the rest of my order?
We have a large assortment of products not stocked in a house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once.
• Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
• What is your refund policy?
We offer a 100% satisfaction guarantee. Which means we will refund your money if you are for any reason not satisfied with your order. We will however not refund your purchase if you have yet to receive your ordered product(s).
o In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost email, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
• How do I contact you?
If you have any questions that are not on this FAQ page, please contact us here where we will promptly get back to you!