~ FAQ ~
• What are the shipping costs?
It depends on the ordered product, the total weight, and the place where we need to send the shipment. At the end of the ordering process, our calculator will show you what are the shipping cost. No hidden fees!
• How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 4-9 business days. If you're still not sure, just contact us. We're happy to help.
• I ordered 2+ items but only received one... Where's the rest of my order?
We have a large assortment of products not stocked in a house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So please, don't panic if you don't receive all of your items at once.
• Why I have not received any order confirmation details?
Most of the times this is because our customers have accidentally entered their email wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
• What is your refund policy?
We offer a 100% satisfaction guarantee. Which means we will refund your money if you are for any reason not satisfied with your order. We will however not refund your purchase if you have yet to receive your ordered product(s).
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will refund you the money or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
• How can I contact you?
If you have any questions that are not on this FAQ page, please contact us here. We will promptly get back to you!